2021 UNIVERSAL REGISTRATION DOCUMENT

4. L’Oréal’s social, environmental and societal responsibility

A unique reference manual

The Group’s EHS policy is based on a set of stringent standards, compiled in an EHS manual that is a reference manual for all the sites all over the world. While knowledge of and compliance with these procedures are fundamental, the lasting improvement of the safety results and environmental performance essentially requires the dissemination of a sustainable EHS culture to each and every employee and large programmes of actions aimed at improving the safety and environmental impact of its activities. A dedicated training programme has been established for this purpose with the aim of passing on this EHS culture at every level of the organisation. Lastly, in a manner consistent with this entire approach, an audit system combining both a “risk” and a “culture” evaluation serves to assess the compliance of activities with the key regulatory requirements, the proper application of the Group’s standards and the degree to which the EHS culture is spread.

A worldwide organisation

The EHS organisation, under the responsibility of Operations, is built in line with the Group’s worldwide organisation.It includes a Group “Métier” (business activity) Department,mirror organisations in each geographic zone and managers at each site.

WORLDWIDE EHS  ORGANISATION
This diagram shows the worldwide EHS organisation.

1 Group “Métier” (business activity) Department

Group EHS Management

NORTH AMERICA

NORTH ASIA

SUB-SAHARAN AFRICA

LATIN AMERICA

EUROPE

SAPMENA (1)

Mirror organizations in each zone

Zone management

Managers on each site

Site management

(1) South Asia, Pacific, Middle East, North Africa.

In support of this organisation, the EHS manual is the reference tool for the Group sites. It is essential to the improvement of their performance and respect for the key EHS commitments:moving towards “zero accidents” for the Group and to reduce the sites’ environmental footprint (see “A continuous improvement process” section below). It defines the EHS management system and the responsibilities shared at all levels of the organisation, up to the operational responsibilities:

General Management The Chief Operations Officer, a member of the Executive Committee who reports to the Chief Executive Officer, is responsible for the Environment, Health and Safety for the Group.
Site managers (factories, distribution centres, administrative sites, research centres) Site managers are responsible for the deployment and effective implementation of the policies defined. Their remuneration is partially tied to their performance in the areas of the environment, health and safety.
EHS managers Managers dedicated to compliance with the EHS policy ensure compliance with local regulations and the implementation of the rules, group procedures and associated performance objectives in all the Group’s entities.

The EHS manual also defines the measures to be applied to control the facilities and activities, in particular, to reduce to the greatest extent possible the risks of injury to people and damage to the environment and property(1). It covers the following areas in particular:

  • the safety of people and property;
  • fire protection;
  • maintenance and work;
  • pollution risks;
  • efficiency of the use of resources, water and energy consumption;
  • preservation of biodiversity;
  • greenhouse gas emissions, wastewater discharges, waste generation and treatment.

(1) In collaboration with the Security and Real Estate Departments for property.