2021 UNIVERSAL REGISTRATION DOCUMENT

Learning in the service of the Group’s business challenges

Training is central to the Company’s major transformations: the challenges of CSR, the digital revolution, which impacts all jobs, the transformation of marketing, the acceleration of e-commerce and the changes in working conditions and managerial practices.

The Digital Up skilling training programme launched in 2015 is one of the pillars of the Group’s digital acceleration strategy. This programme, which has benefited more than 60,000 employees, has developed in order to support the development of essential new skills, around two major components:

• integrating digital competencies into all of the Group’s training plans, particularly within the “L’Oréal University for Marketing”; and
• consolidating the new skills necessary for the digital transformation, particularly in e-commerce, with the launch of the “L’Oréal University for e-Commerce” in 2022, guaranteeing the best training offering in this field.

In the context of the transformation towards Beauty Tech, engaging all employees is a priority for the Group.

For tech and data experts, L’Oréal offers a personalised training course tailored to the various job roles, which aims to ensure that everyone is able develop their skills in the tech fields of the future (data, artificial intelligence, cyber security, enterprise architecture, etc.).

At the same time, opportunities for training in new technologies and data enable all employees to acquire the technological knowledge base required to tackle the challenges of the future and thus contribute to the Beauty Tech transformation.

With regard to CSR, L’Oréal launched a training course called “Green Steps” for its teams as part of the launch of the L’Oréal for the Future programme. This programme offers podcast‑based e‑learning modules and webinars with Group experts as well as an online self-assessment called the Green Test. The programme has four components: climate change, water, biodiversity and natural resources. This programme has been rolled out worldwide. At the end of 2021, 41,500 employees had started this programme and 35,000 had already completed it.

With regard to Diversity, Equity and Inclusion (DE&I), L’Oréal has developed a training course based on four fundamental pillars: gender equality and the inclusion of LGBTQIA + people, disability, socio-economic and multicultural background, age and intergenerational issues. Available to all subsidiaries, this course is prioritised for new arrivals and is delivered in a workshop format via a virtual classroom. The DE&I offering is both modular and flexible, with remote and in-person content, which means it can be easily adapted to various local settings.

The last two years, which have been characterised by high levels of remote working, have accelerated the digitalisation the offering, with nearly 85 resources (e-learning, e‑conferences, podcasts, etc.) available in several languages on the My Learning website.

A true revolution in working methods and leadership has been accomplished in five years thanks to the Simplicity project, thus demonstrating the Group’s great agility. All the principles and methods promoted by Simplicity have proved to be particularly effective to boost the engagement of teams.

The three major advances of this year were:

• a Leadership Survey rolled out for the first time to the top 2,000 executives, covering nine exemplary practices of Simplicity, the results of which are taken into account for awarding a bonus;
• the launch of a quarterly webinar, Lead Enable for Simplicity, which brings together 500 participants from 25 countries with the aim of sharing the fundamentals of Simplicity with new arrivals; and
• the continuation of a Leaders Modelling Feed-Back campaign: Two thirds of the Group’s Executive Committee teams have already integrated these rituals in their daily practice.

These transformations were supported by the “Learn Today, Shape Tomorrow” campaign, a series of monthly newsletters circulated Group-wide from February 2021.

Learning for all & “Next Learning”

L’Oréal is committed to learning for all, which it considers to be a human and social responsibility.

In 2021, L’Oréal achieved its target of training 100% of its employees^.(1)

NUMBER OF TRAINING HOURS

(1) Total number of unique learners in 2021 / workforce at 31 December 2021. Trained employees who left the Group in 2021 are counted and may offset untrained employees in 2021.