Product quality and safety: a priority
Offering consumers the highest quality product is an absolute priority. Over several decades, the Group has set up a single product quality and safety management programme that applies to all its plants and subsidiaries around the world. In 2021, 97% of L’Oréal plants were ISO 9001 (Quality Management) certified and 100% were ISO 22716 (Best cosmetics manufacturing practices) compliant.
This unique quality management system guarantees manufacturing excellence and the quality of products with the same high standards applicable everywhere in the world. It includes efficient production methods and stringent control standards: around 100 quality controls are carried out on a single product during the production cycle, from the input of raw materials and packaging to when products leave the plant and heads towards customers and consumers.
The ongoing quality improvement process has been effective as seen in the low rate of consumer complaints in 2021: 39 complaints per million products sold.
L’Oréal selects suppliers according to strict standards and criteria
in respect of quality, safety, and social and environmental responsibility, applied worldwide and compliant with its responsible purchasing policy
L’Oréal offers consumers effective and high-quality products
by respecting the most stringent regulations and though its continuous improvement approach, which is central to its quality policy
~100 quality controls
For each cosmetic product
Products meet the same standards of excellence and quality all over the world
Identical processes are followed in the 39 plants, from the reception of raw materials, through the manufacturing of formulas and the packaging of finished products, until products are placed on the market
Plants certified to the highest level
100%
of the Group’s plants are ISO 22716* compliant
97%
of the Group’s plants are ISO 9001** compliant
* Best practices in cosmetics manufacturing
** Quality management