2021 UNIVERSAL REGISTRATION DOCUMENT

1.5. Internal Control and risk management system

1. Presentation of the Group integrated report

1.5. Internal Control and risk management system

The Group operates in a constantly changing environment and like any company, L’Oréal is necessarily exposed to risks which, if they were to materialise, could have a negative impact on its business activities, its financial position and its assets, particularly in terms of reputation and image.

In order to ensure the sustainability of its development and the achievement of its objectives, the Group strives to anticipate and manage the risks to which it is exposed in its different areas of activity.

L’Oréal’s risk management consists in identifying, assessing and controlling risks that may affect the smooth running of the Company. It also participates in the Group’s development by promoting good use of resources to minimise the impact of negative events and maximise the realisation of opportunities.

By contributing to preventing and managing the risks to which the Group is exposed, the purpose of the Internal Control system is to enable the Group’s manufacturing and economic development to take place in a steady and sustainable manner in a control environment appropriate for the Group’s businesses.

At L’Oréal, Internal Control is a system that applies to the Company and its consolidated subsidiaries and aims at ensuring that:

  • economic and financial targets are achieved in compliance with the laws and regulations in force and the Group’s Ethical Principles and standards;
  • the orientations set by General Management are followed;
  • the Group’s assets and reputation are valued and protected; and
  • the Group’s financial and accounting information is reliable and provides true and fair statements.

The control environment, which is critical to the Internal Control system, good risk management and the application of procedures, is based on behaviour, the organisational structure and employees. At L’Oréal, it forms part of a culture of rigour and commitment communicated by senior management and in line with the Group’s strategic choices.

Risk management and Internal Control is everyone’s business, from the governance bodies to all employees.

The Internal Control system is the subject of ongoing supervision in order to verify whether it is relevant and meets the Group’s objectives and addresses its issues.

See also Chapter 3 “Risk factors and control environment” of this document, which includes, in particular, details regarding the identification and management of the most significant risks from the point of view of investment decision-making, within the meaning of the regulations, listed in the table below.

Major risks to which the Group believes it is exposed

    Residual importance
Business risks Business risks

 

Sanitary crisis*
Business risks

Residual importance

Significant

 

 

 

Information and cybersecurity systems*

 

Residual importance

Significant

 

 

 

Geographic presence and economic and political environment*

 

Residual importance

Significant

 

 

 

Crisis management

 

Residual importance

Moderate

 

 

 

Data

 

Residual importance

Moderate

 

 

 

Market and Innovation

 

Residual importance

Moderate

 

 

 

Business ethics

 

Residual importance

Moderate

 

 

 

Sales distribution networks

 

Residual importance

Moderate

 

 

 

Human Resources risk

 

Residual importance

Limited

 

 

 

Product quality and safety

 

Residual importance

Limited

 

 

 

Safety of people and property

 

Residual importance

Limited

Industrial and environmental risks Industrial and environmental risks

 

Product availability*
Industrial and environmental risks

Residual importance

Significant

 

 

 

Climate change

 

Residual importance

Significant

 

 

 

Environment and safety

 

Residual importance

Limited

Legal and regulatory risks Legal and regulatory risks

 

Risk of non-conformity*
Legal and regulatory risks

Residual importance

Moderate

 

 

 

Intellectual property: trademarks, designs & models, domain names, patents

 

Residual importance

Limited

 

 

 

Product claims

 

Residual importance

Limited

Financial and market risks Financial and market risks

 

Currency risk*
Financial and market risks

Residual importance

Limited

 

 

 

Risk on financial equity interests

 

Residual importance

Limited

 

 

 

Risk relating to the impairment of intangible assets

 

Residual importance

Limited

* Most material risks in each category.